How about the order confirmation?
After putting the order, we will personaly contact you to understand your needs. After that You will receive the contract to sign with specified order details and deposit payments conditions. Usually it is 50% deposit advance payment of order amount.
How much is shipping?
Shipping up to Vilnius (Lithuania) or to any EU country capital terminal is FREE and already included in the price! Add the items to your cart and press Update. Delivered price from closest terminal to your address will be shown for your order. Please contact to assist you personally for your individual case.
Do you have a store?
Show room is in progress. At the moment we do not have a physical store front, selling online is a more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.
What about assembly?
Much of our furniture is assembled, but some of it is quick and easy to assemble. If you need a service to assemble your furniture, we suggest our recommended assemblers who can provide assembly services throughout most of the EU. Please request this service in the order.
How will my furniture ship?...
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details
Can I get an inside delivery?
Yes, for an additional fee we can arrange an inside delivery for a fee typically around 50Eur, but it depends on your situation and is evaluated on a case by case basis. See also Inside Delivery below.
What is Inside Delivery?
Stress-free delivery provided by professional furniture delivery experts
Monday through Friday, 8am to 5pm in most areas
Remote areas may not be serviced or could experience delivery delays, call for more details
Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges
You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn't be easier or more convenient.Items will not be unboxed, unpackaged, or assembled. Please call for more information and complete details.
Please inspect your delivery prior to signing off on the paperwork. If there any issues with your delivery you must call us while the carrier is present.
Please inspect the merchandise thoroughly prior to the delivery agent's departure.
The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
Inside Delivery Service is available in most areas within the EU. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped.
Extraordinary delivery conditions may require an additional fee to be paid.
Do you ship to Belarus, Russia and Ukraina?
If ordering from Belarus, Russia or Ukraina there may be additional charges, we will contact you with details if additional shipping / handling is due before processing your order. Not all items can be shipped and sometimes a freight forwarder is needed and that would be at the additional expense of the customer. We will do everything possible to help you, please call our customer service team for more details, or simply place your order and we will contact you with additional information.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty. Standart period 12-24 months.
Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge you for the non-returned item.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped. In case of the cancellation deposit advance payments are not refundable. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.
What is the Return Policy?
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Items will not be authorized for return after 3 days from the delivery date.
Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
Disclaimer of Liability: To the extent permitted by law, neither CHILDREN INTERIORS.COM nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. CHILDREN INTERIORS.COM maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.
We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!